1. HOW LONG IS THE VIRTUAL FESTIVAL? The festival will launch on Wednesday, June 10th at 10 a.m. EST and run through Sunday, June 14th at 11:59 p.m EST.

2. WHO HAS ACCESS TO THE VIRTUAL FESTIVAL? Access to the virtual festival is being limited to those who had already received or purchased a pass or ticket package and were committed to attending the 2020 festival. It is not open to the public.

3. HOW MUCH DOES THE VIRTUAL FESTIVAL COST? The virtual festival is free for you to watch but it is not free for us to create! Please consider making a tax-deductible donation to support Full Frame’s ongoing efforts to showcase established and emerging documentary filmmakers by visiting https://www.gifts.duke.edu/fullframe. 

4. HOW DO I ACCESS THE VIRTUAL FESTIVAL? A dedicated login credential will be sent to your email account on file. This login cannot be shared with any other user and is tied to the email it was delivered to. Once you have created an account, you can access the festival by visiting www.fullframefest2020.org.

5. WHO DO I REACH OUT TO IF I AM HAVING TECHINICAL DIFFICULTIES? Email info@fullframefest.org for technical and general questions.

6. IS THE ENTIRE 2020 FESTIVAL LINE-UP AVAILABLE? About 30 titles from the 2020 Full Frame Documentary Film Festival are participating in the virtual festival.

7. DO I NEED TO RESERVE A TICKET TO WATCH A FILM? No. All films will be available to stream beginning at 10 a.m. on Wednesday, June 10th. Some films will have a limited amount of views available, which may mean they will “sell out” before the end of the virtual festival.

8. HOW LONG DO I HAVE TO WATCH A FILM? A film is available to you for 48 hours after you hit the play button.

9. WHAT COUNTS AS A VIEW? As soon as you click “play” on a film, a view is counted and your 48-hour viewing window for that specific title begins.

10. WHY IS A FILM NOW UNAVAILABLE TO WATCH? Films may have a limited number of views available, similar to the in-person event. Much like a sold-out house, you may encounter films that, due to limited views, will be “sold out” and therefore cannot be accessed.

11. WHAT FILMS WILL HAVE LIMITED VIEWS AVAILABLE? All Cats Are Grey In The Dark, Apart, Bully. Coward. Victim. The Story of Roy Cohn., The Infinite Race, La Mami, Mirador (Lookout), My English Cousin, Queen of Hearts: Audrey Flack, Riafn, Saudade, A Thousand Cuts, Two Gods, Us Kids, Whirlybird

12. WHY ARE THERE NO SUBTITLES ON MY FILM? Look in the lower righthand corner of your video player for the CC (closed caption) symbol. Click on this symbol for English subtitles.

Films that may need CC: V.S. (Vreugdevuur Scheveningen), My English Cousin, Mirador (Lookout)

13. WHAT ARE THE LETTERS AND NUMBERS ON THE LEFT SIDE OF MY FILM SCREEN? These are watermark numbers that are used for piracy protection for the filmmakers.