PRIVACY POLICY We value your privacy and the trust you place in us. The Company, we and us means Full Frame Documentary Film Festival.

Privacy Policy Statement from Full Frame Documentary Film Festival

Full Frame Documentary Film Festival and the Shift 72 are committed to protecting your online privacy. In general, you can visit our site without revealing any personal information.

However, you may be asked to provide personal information to gain access to some of our content and services, such as purchasing tickets or items available for sale on this site. This information must be provided so that your purchase remains held under your name and can be located upon request. We reserve the right, regardless of your mailing preferences, to contact you if there is a change, cancellation, or alteration has occurred to a performance or product you have purchased through our offices.

This Privacy Policy deals with personally identifiable information (referred to as “Data” below) that may be collected by us on our site. This Policy does not apply to other entities that we do not own or control or persons that are not our employees, agents or within our control.

Collection of Data Please take note that your user name, e-mail address, or other submissions that you make on this site may contain your real name or other personally identifiable information and, as a result, may appear on this site. Like many web sites, we may also automatically receive general information that is contained in our server log files such as your IP address and cookie information.

How We Use Cookies Like many web sites, we may set and use cookies to enhance your user experience, such as retaining your personal settings. “Cookies” are small pieces of information that some Web sites store on your computer’s hard drive when you visit them. This site uses aggregate data compiled by cookies to provide us with information about traffic to our site. Collecting this information does not allow us to personally identify you. If you modify your Web browser to reject cookies from our site, the functions and conveniences of our site may not work properly.

E-mail Communications Communication that you send to us via the e-mail links and forms on our site may be shared with a customer service representative or appropriate personnel to address your inquiry. We make every effort to respond in a timely fashion once communications are received, usually within three business days.

Complaint Process If you have a complaint or problem, or if you believe your privacy rights have been violated, you may contact us. Please indicate the reason for contacting us. We will assist you with your complaint or forward your email to the appropriate affiliate for response or resolution.

  1. Our Commitment to Privacy
    Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

  2. The Information We Collect This notice applies to all information collected or submitted on The Company’s website. This information may include, but is not limited to:
    Name
    Email address
    Date of birth
    Gender
    IP Address
    Browser and device Information
    Viewer metrics
    Purchase and payment details

  3. The Way We Use Information
    We use the information you provide about yourself when joining The Company to complete your Profile. We do not share this information with outside parties except to the extent required by law or necessary to the running of this site. Your email, name and credit card details are not shown publicly.
    We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
    We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
    Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

  4. Our Commitment to Data Security
    To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

  5. Our Commitment to Children’s Privacy
    Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

  6. How You Can Access and Correct Your Information
    You can access all your personally identifiable information that we collect online and maintain by visiting your Account Settings page. We use this procedure to better safeguard your information.
    You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
    To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

  7. The Video Privacy Protection Act of 1988 The Company adheres to The Video Privacy Protection Act of 1988.

  8. How to Cancel Your Account Contact us if you wish to have our account permanently deleted.

  9. How to Contact Us Should you have other questions or concerns about these privacy policies, send us an email. Contact information can be found on The Company’s About Us page.

  10. Use of Third Party Services 10.1 Google Analytics We use Google Analytics to help us to understand how you use our site and tools, which allows us to know how to improve our products for your benefit. It follows your progress through the website, collecting anonymous data on where you have come from, which pages you visit, and how long you spend on the site. Google then stores this data in order to create reports. But don’t worry; they do not store your personal data. Google will track your IP address, and it may be transmitted to and stored by Google on servers in the United States. Google may use this information for the purpose of evaluating your use of the website, compiling reports on website activity for us, and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. For more information on Google’s privacy policies, please visit https://policies.google.com/privacy. Google Analytics services are governed by the Google Analytics Terms of Service which can be found at: https://marketingplatform.google.com/about/analytics/terms/us/.

10.2 Intercom We use third-party analytics services to help understand your usage of our services. In particular, we provide a limited amount of your information (such as sign-up date and some personal information like your email address) to Intercom, Inc. (“Intercom”) and utilise Intercom to collect data for analytics purposes when you visit our website or use our product. As a data processor acting on our behalf, Intercom analyses your use of our website and/or product and tracks our relationship by way of cookies and similar technologies so that we can improve our service to you. For more information on Intercom’s use of cookies, please visit https://www.intercom.com/terms-and-policies#cookie-policy. We may also use Intercom as a medium for communications, either through email, or through messages within our product(s). For more information on the privacy practices of Intercom, please visit https://www.intercom.com/terms-and-policies#privacy. Intercom’s services are governed by Intercom’s terms of use which can be found at https://www.intercom.com/terms-and-policies#terms.

10.3 Mandrill We use Mandrill to send transactional emails, such as a welcome email, purchase receipt, or forgot password email. We provide a limited amount of your information, such as your email address, to The Rocket Science Group LLC, who operate Mailchimp and Mandrill. We utilise Mandrill to collect data for analytics purposes when you view the email. For more information on the privacy practices of Mandrill, please visit https://mailchimp.com/legal/privacy/. Mandrill’s services are governed by Mailchimp’s terms of use which can be found at https://mailchimp.com/legal/terms/.

10.4 Amazon Web Services We use Amazon Web Services (AWS) who provide us with cloud storage solution. AWS has demonstrated compliance with a range of internationally recognised standards for content, data and infrastructure security, such as information security management system- ISO-27001, System and Organization Controls Report- SOC1/2, and The Payment Card Industry Data Security Standard; in addition, AWS has demonstrated alignment with the MPAA Content Security Best Practices and the AWS infrastructure is compliant with all applicable MPAA controls. For more information on AWS’ privacy policy please see: https://aws.amazon.com/privacy/

10.5 Stripe We use a third party payment processor, Stripe, to process payments made to us. In connection with the processing of such payments, we do not retain any personally identifiable information or any financial information such as credit card numbers. Rather, all such information is provided directly to our third party processor, Stripe, whose use of your personal information is governed by their privacy policy, which may be viewed at https://stripe.com/nz/privacy. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification.